Refund policy

RETURNS POLICY

Purchases made online are available for refunds only; exchanges are not permitted. If you wish to exchange a product, you will need to return the original items for a refund and make a new purchase at shopoptical.co.uk.

We want you to love your products. If you are not completely satisfied, we will issue a full credit on returns processed within 30 days from the date you receive the item. You don’t have to pay for return shipping – we’ve got you covered!

International orders - Return postage will need to be paid for by the customer. Once item is received in good condition a full credit will be issued for the original purchase. 

 

TO PROCESS A RETURN REQUEST:

 Please click here to process a return 

1. Log in to your account:
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.


You MUST obtain a proof of postage receipt from the post office when you send items back to us otherwise your return may not be valid. 

Products may be returned if the items are unused and in the same condition as they were received. All items must be returned in their original packaging within 30 days of purchase. Once your return is received and approved, a credit will be made in the original form of payment used. Unfortunately, we cannot refund any original shipping charges. Shipping charges will only be refunded if you received the incorrect item or the item sent was defective.

Only products purchased via shopoptical.co.uk may be returned for a refund. Shop Optical is not liable for goods in transit. Shop Optical recommends returns to be safely packaged and insured at your cost. All return paperwork must include full name, return address (no PO Box), contact number, email address and proof of purchase if a warranty is being claimed.